Refund Policy
Refund Policy – Guy Chen Official Website
Effective Date: [Insert Date]
Thank you for purchasing content from the official website of Guy Chen ("the Website"). We value your satisfaction and strive to provide high-quality digital experiences. This Refund Policy outlines the terms and conditions regarding returns and refunds.
1. Digital Products
Due to the nature of digital content (videos, downloadable materials, online access), all sales are final once access has been granted. We do not offer refunds for:
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Video lectures or recordings
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Downloadable materials
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Digital event access or replays
Please ensure you review product details carefully before purchasing.
2. Duplicate Purchases
If you accidentally purchased the same digital product more than once, please contact us within 7 days. We will review your request and may issue a refund for the duplicate charge after verifying the transaction.
3. Technical Issues
If you experience a technical issue that prevents access to your purchased content:
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First, try resolving the issue using our troubleshooting guide or by contacting support.
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If the problem persists and prevents you from using the content, a refund may be issued at our discretion.
To report a technical issue, please contact us through our Contact page
4. Unauthorized Charges
If you notice a charge you did not authorize, please notify us immediately. We may request verification information and reserve the right to investigate before issuing a refund.
5. Event Cancellation
In the rare case of cancellation of a paid online or offline event by the organizer, a full refund will be issued to all purchasers. If the event is rescheduled, ticket holders may choose between attending the new date or receiving a refund.
6. Contact Information
For any refund-related inquiries, please contact us through our Contact page
By completing a purchase on this Website, you acknowledge and agree to this Refund Policy.